Airlines (& Other Companies) Are Learning How To Score Points With Consumers Via Social Media

Airlines (& Other Companies) Are Learning How To Score Points With Consumers Via Social Media


2 minutes, 34 seconds. If you complain about some perceived customer service failure by Alaska Airlines – or offer it a compliment, for that matter – via a major social media channel like Facebook, Twitter, LinkedIn or even Instagram, that’s how quickly, on average, you can expect to get a response […]

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